Privacy Policy

The company BITAX doo is the owner of this website.
We have prepared this Privacy Statement to show that the privacy of our users is important to us and to inform you about the ways in which personal data is collected and processed on this website.

Please read the Statement carefully to learn how we collect, process, protect or otherwise use your personal data.

We will be happy to answer all your questions or complaints regarding our privacy policy or the handling of personal data.
Contact us by email: info@gardenshopsi.com or at the address: BITAX doo, Attemsov trg 9B, 3342 Gornji Grad, Slovenia.

Data collection

Personal data means any information relating to an identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

We only collect your personal information when you voluntarily provide us with such information. We collect information about you when you fill out a form or when you sign up for a newsletter.

You should be aware that non-personal information and data may be collected automatically through our web servers or through the use of “cookies.” Read more about cookies later in this Statement.

Examples of information about your use of the site include: the most visited and viewed pages and links on our website, the number of completed forms, time spent on the page, the most popular keywords that lead users to our site, your IP address, information collected through cookies, your device data such as hardware settings, system activity, browser type, etc.

Data processing

We use the information we obtain about you for one or more of the following purposes:

- to personalize your user experience (collected information helps us better respond to your individual needs);

-to improve our website (we constantly strive to improve our website offering based on the feedback we receive from visitors);

- in order to establish the primary channel of communication with you;

- to send occasional emails, which are about receiving occasional news (if you want), updates, information about similar products or services, etc.

By purchasing, the buyer agrees to be periodically informed about company news via email, Viber application, WhatsApp application or SMS message.
The company will keep the consumer's data until cancellation. The buyer can access the contract by contacting the provider.
If you would like to stop receiving promotional communications, you can write to us at info@gardenshopsi.com or call us at +386-51-636-652. We will try to accommodate your request as soon as possible.

Links to third parties

We do not offer or provide third-party services or products on our website.

Use of cookies

To find out how we use cookies, read our Cookie Policy below the Statement.

Protecting your data

To protect the personal information you submit through this website, we implement physical, technical and organizational security measures. We continually upgrade and test our security technology. We limit access to your personal information to only those employees who need to know that information to provide you with certain benefits or services. We also educate our employees about the importance of confidentiality and maintaining the privacy and security of your information.

Data storage and retention period

All data is stored in databases and repositories in the European Union. We will not store the stored data in countries outside the European Union.

We store and protect your personal data throughout your business relationship with us and in accordance with applicable regulations.

Rights of individuals

If you would like to know whether we possess and process your personal data, or if you would like to access the personal data we have about you, please contact us at info@gardenshopsi.com.

You can also request information about the purpose and manner of data processing. You have the right to have the personal data we hold corrected if it is inaccurate. You can also, with certain exceptions, request that we erase your data or stop processing it. You can ask us to stop processing your personal data for direct marketing purposes.

If you submit a request to us to send your personal data to info@gardenshop.hr, we will comply with that request free of charge. If we are unable to comply with your request within a reasonable time, we will inform you of the date on which we will comply with your request. If for some reason we are unable to comply with your request, we will send you an explanation of why we were unable to comply with your request.

Notification of a personal data breach

In the event of a personal data breach, we will notify you and the relevant supervisory authority within 72 hours by email of the extent of the breach, the data involved, the potential impact on our services, and our planned measures to secure the data and limit any adverse effects on individuals.

We will not send you a notice of violation:

- if there are technical and organizational protection measures (such as encryption) that have been applied to personal data affected by a personal data breach, which make this data unintelligible to any person who is not authorized to access it;

-if we have taken subsequent measures to ensure that a high risk to the rights and freedoms of individuals is no longer likely to occur;

-if this would require a disproportionate effort (in which case we will inform you via the media or take a similar equally effective measure).

Personal data breach means a security breach that leads to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access of personal data transmitted, stored and processed in connection with the provision of our services.

Your consent

By using this website, you consent to this privacy policy .

Changes to our privacy policy

In the event of changes to our privacy policy, we will notify you on this page and update the date of the privacy policy change below as follows.

This privacy policy was last modified on January 1, 2023.

Right to complain to the competent authority

You can submit a complaint to a supervisory authority at any time regarding our collection and processing of your personal data. In the Republic of Croatia, you can submit a complaint to the Personal Data Protection Agency (AZOP).